Privacy Policy

Bubs n Grubs

ABN: 18 919 663 533 Australian Owned Operated

This privacy policy explains how Bubs n Grubs collects, uses, protects any personal information you provide when using our website. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Any personal information you provide will only be used in accordance with this policy. We may update this policy from time to time by posting a new version on this page. You should review this page periodically to ensure you are happy with any changes.

What We Collect

  • Name, job title, company name
  • Contact information including email address
  • Demographic information such as postcode, preferences, interests
  • Other information relevant to customer surveys, offers, transactions
  • Call recordings – All phone calls are recorded for training, quality control, verification purposes. Recordings are never shared unless required by law.

What We Do With the Information We Gather

We collect information to understand your needs and provide you with a better service, including:

  • Internal record keeping
  • Improving our products and services
  • Verified buyer reviews and fraud prevention
  • Responding to reviews and reporting to external review platforms
  • Verifying product claims and customer feedback
  • Sending promotional emails about new products, special offers, updates (if you have opted in)
  • Contacting you for market research by email, phone, mail
  • Customising the website to your interests

Security

We are committed to ensuring your personal information is secure. We use suitable physical, electronic, managerial safeguards to protect information from unauthorised access, modification, disclosure, misuse.

Cookies

We use cookies to improve your website experience, analyse traffic, personalise content. You can choose to accept or decline cookies via your browser settings. Please note that disabling cookies may affect your ability to use certain website features.

Links to Other Websites

Our website may contain links to third-party websites. Once you leave our site, we have no control over their privacy practices. Please review the privacy policy of any external site before providing personal information.

Controlling Your Personal Information

You can restrict, update, request deletion of your personal information by contacting us at sales@bubsngrubs.com.au.

  • Opt-out of marketing communications at any time
  • Request access to the personal data we hold about you (fees may apply)
  • Request corrections to inaccurate or incomplete data

We will not sell, lease, distribute your personal information without your consent, unless required by law or to protect our brand. If you believe any information we hold is incorrect, please contact us promptly so we can update our records.

Your Rights Under Australian Law

You have rights under the Privacy Act 1988 to access and correct your personal data, as well as to lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached.